Support

We’re here to help.

Last updated 7 November 2026

Message us on Telegram at @mella_check_bot (also in the app under Settings → Contact support) and we’ll reply within two working days. Please include your phone model and app version (Settings → About in the app). For news and updates, join @mella_check.

Payments aren’t showing

Check that SMS access is allowed: Android Settings → Apps → Mella Check → Permissions → SMS.
Pick a longer time window, or All. The default only shows the last few minutes.
On a dual-SIM phone, check the SIM filter in the sliders menu.
Open All SMS to see every Telebirr message, including ones the app couldn’t read as a receipt. If a real receipt is only there, send us its wording with names and numbers removed so we can support it.

No notification for a new payment

Allow notifications for Mella Check in Android Settings.
Some phones stop background apps to save battery. Set Mella Check to Unrestricted under Settings → Apps → Mella Check → Battery.

A message looks wrong or suspicious

Real Telebirr receipts come from the sender 127. If a message claims a payment but came from a normal phone number, treat it as fake. When in doubt, check your Telebirr balance before handing over goods.

Privacy and data

Read the privacy policy or learn how to delete your data.